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Knowledge Base (12)

  1. Setting up mailboxes in B2C Service

    Answer: Environment: Oracle B2C Service, Email Management Resolution: Oracle B2C Service allows multiple Service and Outreach mailboxes to be set up on each interface. There are two types of mailboxes that...

  2. Single Sign On (SSO) Issue analysis

    Answer: Environment: Oracle B2C Service, All versions Resolution: Administrators should first make every effort to  troubleshoot configuration issues  using the logs available natively within...

  3. Email did not create an incident in Oracle B2C Service

    Answer: Environment: Oracle B2C Service, All versions  Resolution: When incidents are created or updated via email, the techmail utility is the one responsible for processing emails into new incidents...

  4. Element Manager Rest API Current Capabilities

    Answer: Environment: Element Manager, REST APIs Issue: We want to start consuming the Element Manager REST APIs to automate the transport of Oracle B2C Service configurations across sites/interfaces...

  5. Missing incident assigned notification emails

    Answer: Environment: Oracle B2C Service, All versions Issue: When an incident is assigned to one account by another account, if configured correctly, an incident assigned notification email is sent to the...
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Documentation (1)

  1. Link to a URL

    interview Object provided, ( ii ) an invalid answer for the control data type has been provided, or (iii) it is a text Last Updated: 11/25/2024
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